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Visa FAQs

 

Questions

Are the Visa Incentive Cards embossed?
Are there any restrictions on the images I can place on my Visa Incentive Card?
Can I add additional funds to my Visa Incentive Card?
Can I have the Visa Incentive Card mailed to a location outside of the United States?
Can I make a purchase for more than the amount remaining on my Visa Incentive Card?
Can I put a message on the Visa Incentive Card?
Can I use a promo code and bulk discount?
Can I use my Visa Incentive Card at gas stations, restaurants, online or over the phone?
Do I have to upload my own photo?
Do you sell virtual Visa Incentive Cards?
How do I activate multiple cards in a bulk order?
How do I activate my card?
How do I check the status of an order?
How do I know what the balance is on my Visa Incentive Card?
How does the Visa Incentive Card work?
How long does it take for my Visa Incentive Card to be shipped?
How much does the Visa Incentive Card cost?
Is the Visa Incentive Card sent to me or to the recipient?
Is there a discount for bulk orders?
What forms of payment do you accept for Visa Incentive Card orders?
What if the Visa Incentive Card expires before the card value is spent?
What is the minimum number of cards required to place an order?
What is your cancellation or refund policy?
What kind of packaging is the Visa Incentive Card mailed in?
What should I do if my Visa Incentive Card is lost or stolen?
What values can the Visa Incentive Card be purchased in?

Answers

Are the Visa Incentive Cards embossed?
Embossing causes card images to become distorted, so the text and card number is printed on the face of the card rather than embossed.  However, for orders of 11 cards or more, optional embossing is $0.50 per card.  Embossed cards do not qualify for any discounts.  If you would like to have the cards in your order embossed, you may call 866.293.4129 or e-mail corporate@incentivecardlab.com to request this service.

 
Are there any restrictions on the images I can place on my Visa Incentive Card?
Yes, the following restrictions apply.
  • No URLs, addresses, phone numbers, account or PIN numbers.
  • No names or depictions of public figures, public officials, celebrities, actors, cartoons, or computer game figures. 
  • No obscene, vulgar, pornographic, profane, or violent text or images. 
  • No religious, bigoted, racist, or overtly political statements or images. 
  • No text or images that show alcohol, tobacco, gambling, firearms, or anti-social behavior.
  • No foreign languages unless an English translation is provided.
  • No libelous, derogatory, or defamatory content.
  • No numbers, text, or images that might induce misunderstanding
  • No content that instigates anti-government behavior or sentiment, nor content that is in violation of any rules, regulations, or laws.
  • No text or images that might result in card acceptance confusion by merchants including but not limited to the depiction of money or dollar value/symbols.



 
Can I add additional funds to my Visa Incentive Card?
No. Visa Incentive Cards are non-reloadable.  


 
Can I have the Visa Incentive Card mailed to a location outside of the United States?
No. Due to rules and regulations from our issuing bank and Visa, we only ship to addresses within the United States. You may have your order shipped to your company and then be responsible for mailing it to an international recipient. Contact our customer service department for a list of countries where the Visa Incentive Card can be used. Call 1-866-293-4129 or email corporate@incentivecardlab.com.


 
Can I make a purchase for more than the amount remaining on my Visa Incentive Card?
You may only use the available balance on the card, however some merchants accept split transactions. To make a purchase for more than the amount remaining on your Visa Incentive Card, you will need to know the remaining balance on the card and pay the difference with cash, check, credit card or debit card. Some merchants may require that the Visa Incentive Card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. You will need to consider this when attempting to use a Visa Incentive Card. 


 
Can I put a message on the Visa Incentive Card?
Yes, can select from a drop down of pre-written messages or write your own to have printed on the Visa Incentive Card.  You can also choose to have no message. 


 
Can I use a promo code and bulk discount?
No. Promo codes cannot be combined with any other offers or discounts. If a promo code is used and the order qualifies for any other discount, the greater of the discounts or promotions will be applied to your order.

 
Can I use my Visa Incentive Card at gas stations, restaurants, online or over the phone?
Yes, however you should be aware your Visa Incentive Card may not be accepted at automated gas pumps. You can pay for your gas purchase with the station attendant rather than swiping your Visa Incentive Card at the pump. 
Some merchants like hotels, restaurants and mail-order companies factor in an automatic tip or additional expenses when using Incentive Card. These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, inform the cashier that you wish to deduct a specific amount from the Visa Incentive Card and use another form of payment for the balance or tip. 
 
Cardholders can use the Visa Incentive Card for online or phone purchases, but will need to be sure the name, address, and phone number on the Visa Incentive Card account information is exactly the same as the information given to the merchant. If the information is different, the purchase could be declined. You can check or update account information on our website at www.incentivecardlab.com


 
Do I have to upload my own photo?
No, you can choose from thousands of designs in our Gallery.


 
Do you sell virtual Visa Incentive Cards?
No.  At this time, we only sell plastic Visa Incentive Cards, but we do sell e-gift cards to stores and restaurants, and other retailers.

 
How do I activate multiple cards in a bulk order?
Before the Incentive Cards can be used, they must be activated. There are two options for activating the cards: 

Let Your Recipient Activate the Cards (Highly Recommended)  Each card recipient can activate the card themselves online at IncentiveCardLab.com or calling 1-888-852-4368.

They need know the last 4-digits of the Customer ID on the back lower-left corner of the card (the Activation Code). They will not be able to activate the card without this information.

• Once the card is activated, the recipient is then offered the opportunity to enter their own address. This is a critical step if the card will be used for online purchases as in many cases the online store asks for a 'billing address'.
• This option allows the recipient to check the card balance online at any time.

Activate Entire Order (Supported for Orders of 20 Cards or More) As the Authorized Purchaser, you can bulk activate all of the cards by e-mailing Corporate@IncentiveCardLab.com and requesting this service.  Once the cards are activated, we will send you an email confirmation. Please allow 2 hours to complete this service. 

• This option means that your address and phone number (address all cards were shipped) will be associated with the card. This means that the recipient will not be able to make online purchases as in many cases the online store asks for a 'billing address'.


 
How do I activate my card?
The card comes with a Customer ID on the back lower left-hand corner, unique to each card. Please have this ID and the 16-digit card number and go to www.incentivecardlab.com and select "Activate Card". You can also call us at 1-888-852-4368 to activate your card. We require the Customer ID and the 16-digit card number. 


 
How do I check the status of an order?
You can check the status of an order by clicking My Account in the drop down under your name at the top of the page.

 
How do I know what the balance is on my Visa Incentive Card?
Enroll the Visa Incentive Card online at www.incentivecardlab.com to view your balance or call Customer Service 24-hours a day using the phone number found on the back of the Visa Incentive Card. A merchant will not be able to tell you how much money you have remaining on the Visa Incentive Card. Knowing your balance before shopping will help assure that the Visa Incentive Card has enough funds available to pay for your purchases. 


 
How does the Visa Incentive Card work?
A Visa Incentive Card can be used wherever Visa debit cards, Interlink® cards and STAR® cards are accepted. To use the card at a point-of-sale terminal, simply select "credit" and sign the receipt. A Visa Incentive Card does not have a PIN, therefore, selecting "debit" will cause the card to be declined. Each time the Visa Incentive Card is used, the purchase amount is deducted from the available balance until that balance reaches zero. Once the entire card amount has been spent, it can no longer be used as a method of payment.


 
How long does it take for my Visa Incentive Card to be shipped?

Your Visa Incentive Card will generally be printed and mailed within 2-4 business days. How long your order takes to arrive at the destination depends on the shipping method you select:

• First Class Mail: 7-15 business days (free)
• UPS Ground w/ Signature: 5-10 business days
• Priority Mail w/ Signature: 3-7 business days
• UPS Second Day w/ Signature: 3-5 business days
• UPS Next Day w/ Signature: 2-4 business days

If you uploaded your own image, please allow an additional 2-3 business days for your image to be approved.



 
How much does the Visa Incentive Card cost?
The Visa Incentive Card costs $5.95. This is the Enrollment Fee, which includes the card design, embossing a name and message on the card and shipping.   We offer a bulk discount, please call for discount pricing.


 
Is the Visa Incentive Card sent to me or to the recipient?
You can send the incentive card directly to the recipient or to yourself so that you can give the incentive card in person. If you purchase more than five cards on one order or have a single card with a value of more than $100, the card(s) will be mailed to the purchaser’s billing address. 


 
Is there a discount for bulk orders?
A bulk order discount is available for Visa Incentive Cards when paying with wire, ACH, or company check. The discount is automatically calculated on the Review Order page after your payment method is selected.

Quantity Per Card Price
1-10 $5.95
11-100 $5.45
101-250 $4.95
251-500 $4.55
501-1,000 $4.25
1,001-5,000 $4.00
$5,001-9,999 $3.90
10,000+ $3.80













There is no bulk order discount for store gift cards, eGift cards, or when paying by credit card. The bulk order discount may not be combined with any other discounts or promotions. If a promo code is applied to your order, you will receive the greater of the two discounts.

If you have any questions, please call us at 1-888-293-4129 or email corporate@incentivecardlab.com.

 
What forms of payment do you accept for Visa Incentive Card orders?
We accept debit and credit cards from Visa, MasterCard, and American Express, wire transfer, ACH credit or company check. Checks require a minimum hold of 4 business days, but may require a hold of up to 10 business days. When you place the order, we will provide you with payment instructions based on the method selected.


 
What if the Visa Incentive Card expires before the card value is spent?
We encourage cardholders to use the entire card amount before the Visa Incentive Card expires. Any remaining balance can be returned to you, if requested. Funds are distributed by check within 10 to 12 weeks, less a Card Account Liquidation Fee deducted from the card balance. The Card Account Liquidation Fee is disclosed in the Cardholder Agreement provided with the Visa Incentive Card.


 
What is the minimum number of cards required to place an order?
There’s no minimum required; you can place a single card order.


 
What is your cancellation or refund policy?
If you cancel the order prior to the card(s) being created, you can request a full refund.  If the cards have been created and the full value remains on the incentive card(s), you can request refunded the incentive card value only.  Please refer to the Cardholder Agreement provided with your Visa Incentive Card for additional information.


 
What kind of packaging is the Visa Incentive Card mailed in?
Visa Incentive Cards are mailed in a complementary customizable greeting card chosen during checkout.


 
What should I do if my Visa Incentive Card is lost or stolen?
If your card is lost or stolen, call our Customer Service Center at 1-888-852-4368 as soon as possible so that the card can be canceled and replaced. As long as the lost or stolen Visa Incentive Card is reported immediately, the recipient may not be responsible for any unauthorized charges. After the Visa Incentive Card is canceled, we will send a replacement card with the remaining balance, minus a Replacement Card Fee that will be deducted from the card balance. Please refer to the Cardholder Agreement provided with your Visa Incentive Card for additional information. 


 
What values can the Visa Incentive Card be purchased in?
You may purchase a Visa Incentive Card with a value of as little as $5 and as much $2500.