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E-Gift Cards FAQs

 

Questions

Are e-gift cards refundable?
Are there any restrictions on purchasing cards?
Do these cards expire or have any fees?
How do I check the status of an order?
How do I place an order?
How is my order packaged and delivered?
What delivery options do you offer?
What methods of payment do you accept?
When will my recipient receive their e-gift card?
Where can these cards be used?

Answers

Are e-gift cards refundable?
Once the e-gift card has been e-mailed, it is non-refundable.  If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they call customer service at 1.800.443.8227 or email: corporate@incentivecardlab.com.

 
Are there any restrictions on purchasing cards?
Cards can only be sold to a company with a load range from $5-$2500.  Consumer purchases are handled through our gift card website, GiftCardLab.com.


 
Do these cards expire or have any fees?
Most merchant cards do not have an expiration date or fees. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.  


 
How do I check the status of an order?
You can check the status of an order by clicking My Account in the drop down under your name at the top of the page.

 
How do I place an order?
You can shop online at any time and pay by debit or credit card from Visa, MasterCard, or American Express, wire, ACH Credit, or check. You can also call 1.800.443.8227 between 8:00 a.m. and 6:00 p.m. CST to have someone assist you with your order.


 
How is my order packaged and delivered?
Your recipient will receive an email or text message that contains a link to their gift card.  You will also receive a confirmation email.  The link will take them to their personalized gift card.  The gift card can either be printed for use at the merchant unless the merchant has specified “online redemption only” on the brand’s page.  In some cases they can use the gift card directly from their mobile phone. 


 
What delivery options do you offer?
E-gift cards are delivered via email. 


 
What methods of payment do you accept?
We accept debit and credit cards from Visa, MasterCard, or American Express, wire transfer, ACH credit, or company check. Checks require a minimum hold of 4 business days, but may require a hold up to 10 business days. When you place the order, we will provide you with payment instructions based on the method selected.    


 
When will my recipient receive their e-gift card?
Your recipient will usually receive their e-gift card within 24 business hours of placing the order unless you specify a future delivery date. 


 
Where can these cards be used?
Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.