American Express® Business Gift Card FAQs

 

Questions

  • Are the business gift cards embossed?

  • Are there any fees with this card?

  • Are there any restrictions on purchasing cards?

  • Can my order be canceled or refunded?

  • Do the funds on the card expire?

  • Does the card expire?

  • How do I check the balance on my retail gift card?

  • How do I check the status of an order

  • How do I place an order?

  • How long does it take to receive my order?

  • What delivery options do you offer?

  • What methods of payment do you accept?

  • Where can these cards be used?


  • Answers

    Are the business gift cards embossed?
    The business gift cards are not embossed.

     
    Are there any fees with this card?
    After the purchase of this card, this Card has NO FEES (including dormancy, service or other fees).


     
    Are there any restrictions on purchasing cards?
    Yes. The card value denominations are preset for all of the brands, and can only be sold to a company.


     
    Can my order be canceled or refunded?
    Orders that have been funded cannot be canceled or returned.

     
    Do the funds on the card expire?
    No, the funds never expire, even once the card does. If funds remain on the card after the valid thru date, you may request a replacement card at no charge by calling Customer Service at 1-877-297-4438.

     
    Does the card expire?
    The card plastic does expire. However, if funds remain on the card after the valid thru date, you may request a replacement card at no charge by calling Customer Service at 1-877-297-4438.


     
    How do I check the balance on my retail gift card?
    To check the balance of your retail card, you should to go www.americanexpress.com or call Customer Service at 1-877-297-4438.

     
    How do I check the status of an order
    You can check the status of an order by clicking My Account in the drop down under your name at the top of the page.

     
    How do I place an order?
    You can shop online and pay with debit or credit card from Visa, MasterCard, or American Express, wire, ACH credit, or check.  

     
    How long does it take to receive my order?
    Once payment is cleared, it will take up to 3 business days to process and fulfill your order. Delivery timing is dependent upon the shipping method you select. 

     
    What delivery options do you offer?
    We offer delivery options ranging from ground shipping to next day shipping. Freight charges will be quoted based on the size of the order and the delivery method selected.  

     
    What methods of payment do you accept?
    We accept debit and credit cards from Visa, MasterCard, or American Express, wire transfer, ACH credit, or company check. Checks require a minimum hold of 5 business days, but may require a hold up to 10 business days. When you place the order, we will provide you with payment instructions based on the method selected.    

     
    Where can these cards be used?
    This Card may be used at merchants and retailers in the United States, Puerto Rico, and US Virgin Islands that accept the American Express Card ("Merchants"). This Card cannot be used for ATM cash withdrawals or for recurring billing charges (such as monthly utilities or subscriptions). You may use the Card to make final payments, but may not be able to use the Card to make reservations or deposits (e.g., car rental or hotel reservations). Except where required by law, the Card is not redeemable for cash. This Card is not transferable. The Card may not be used for unlawful purposes.

    HOW TO USE YOUR CARD

    Before Using the Card:
    1. Sign the back of the Card where indicated.
    2. Write down the Card number, along with the Customer Service Number (1-800-297-7327) 3 digit card security code on the back of the Card ("CSC"), and 4 digit card security code on the front of the Card (referred to also as the "Card Identification Number" or "CID") and keep these in a safe place. You will need the Card number, CSC, and CID to check your balance or replace the Card if it is lost or stolen.

    Making Retail Purchases:
    Present the Card to the cashier for payment and tell him/her it is a prepaid card. Sign the receipt with the same signature you used to sign the back of the Card. Retain the receipt as a record of the purchase.

    Making Split Tender Transactions:
    1. Depending on the Merchant's policy, you may be able to use the Card with another form of payment, such as cash, check or another card, to make a purchase. This is known as a "Split Tender Transaction." To make a purchase for more than the Available Balance on the Card:
    2. Present the Card for payment and tell the cashier it is a prepaid card.
    3. Tell the cashier the Available Balance and ask whether another form of payment will be accepted for the balance of the purchase.
    4. Before the Card is "swiped," tell the cashier to only authorize the Card for the Available Balance.
    5. If the Card is declined, remind the cashier of the Available Balance.
    6. Be prepared to provide a second form of payment to cover the balance of your purchase.
    7. Some Merchants may only allow you to use cash or check, but not another card, as the second form of payment. Some Merchants do not permit a second form of payment at all. We do not guarantee that a Merchant will permit a Split Tender Transaction. If you are having difficulty making a Split Tender Transaction or using the Available Balance on the card please call 1-800-297-7327 for assistance.
    Making Internet or Mail Order Purchases:
    Yes, you can also use the Card to make a purchase over the internet or by mail-order. However, some internet and mail order Merchants do not permit Split Tender Transactions. If you experience any difficulty making a purchase online or by mail order with the Card, please call 1-800-297-7327 for assistance.

    Using the Card at restaurants, hair salons or other merchants that may be expecting a gratuity:
    Restaurants, hair salons and some other types of Merchants may obtain an authorization on the Card for an amount up to 20% more than the total service bill to cover any gratuity that may be added. Be sure that the balance on the Card is sufficient to cover the cost of the bill plus any anticipated gratuity. If the Card is declined, ask the Merchant to obtain an authorization for an amount equal to or less than the Available Balance.

    Transactions at Gas Stations:
    Gas stations will routinely obtain an authorization on the Card for an estimated purchase amount to ensure that the Available Balance will cover the final purchase. To avoid having a gas station obtain an authorization for an amount higher than the Available Balance, we suggest that you prepay inside at the cashier for an amount equal to, or less than, the Available Balance on the Card.

    Lost or Stolen Cards:
    If the Card or Card number is lost or stolen, contact us immediately at 1-800-297-7327. You must provide your name, address, Card number, CSC, CID, and other details for identification purposes. You agree to give us all reasonable information to help make a complete investigation of the loss or theft of the Card. If the Card or Card number is reported by you as lost or stolen, we will issue you a replacement Card with a value equal to the Available Balance on the Card at the time you notified us of the loss or theft. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR LOST OR STOLEN CARD BEFORE YOU NOTIFY US.

    Merchandise Returns:
    Merchandise purchased with the Card is subject to the Merchant's return policies. If the Merchant agrees to issue a credit to the Card this amount may not be reflected in the Available Balance until the credit posts, which may take up to seven days.

    Merchant Disputes:
    Purchases made with the Card are similar to those made with cash, in that you cannot "stop payment" or lodge a "billing dispute" on purchases made with the Card. Any problems or disputes you have regarding a purchase should be addressed directly with the Merchant.